With the ongoing crisis affecting delinquency rates, banks and financial institutions cannot rely on conventional methods to improve collections without affecting customer experience. Can banks make existing debt collection processes more intelligent with AI?
In this Power Room Series, we will discuss how collections teams can be empowered with AI enabled risk segmentation, early prediction of delinquent accounts; and suggested treatment plans based on risk segment, which helps them improve efficiency and customer experience.
- Gauging the impact of COVID-19 on lending and delinquency rates
- Can banks deal with the changed reality with traditional methods?
- Devising strategies to prevent credit losses in the immediate future by leveraging AI based risk segmentation
- Preparing for the post moratorium period: what are banks doing?
- Stephanie Chia
VP Regional Payments and Servicing (TMRW Digital Bank)
United Overseas Bank Limited (UOB), Singapore - Balakerthy Punyakoti
Head of Asia Retail Risk Models and Advanced Analytics/Senior Vice President
HSBC - Praveen Kombial
Global Product Head for Business Applications
EdgeVerve